Frequently asked questions

Contact

How can I contact Zwei Mode?

If you have any questions, do not hesitate to contact us – we are happy to help.
Our customer service is available 6 days a week to answer all your questions.

Contact us via our contact page.

Shipping & Returns

Which countries do you deliver to?

Currently, we only deliver within Germany.

 

What are the shipping costs?

We offer free and secure shipping for all orders within Germany.


How can I track my order?

Once your order has been shipped, you will receive a confirmation email with a tracking number (Track & Trace). This allows you to track your delivery online at any time.

 

How long does the processing and delivery of my order take?

  • Processing & packaging: 1–2 business days (Mon–Fri)

  • Delivery time after shipping: 1–8 business days (depending on location)

  • Total duration: 2–10 business days from order date

RETURNS & EXCHANGES

 

Can I cancel my order?

Yes, within 1 hour after placing – as long as the order has not yet been processed.
Please send an email to info@zweimode.de with the subject: Cancellation + Order Number.

 

Can I change my order?


Yes, for example if you chose the wrong size. Write as soon as possible to info@zweimode.de with the subject: Change + order number and specify the desired change.

 

What is your return policy?

  • Return possible within 30 days

  • Return shipping costs are borne by the customer

  • Refund will be made within 14 business days after receipt and inspection

  • Refund to the original payment method

  • Exchange is free (return + new shipping at Zwei Mode's expense)

 

How do I start a return?

  1. Write to info@zweimode.de with the subject: Return + order number

  2. Wait for the return address from customer service

  3. Pack the product in its original condition with tags & proof of purchase

  4. Send the package back with tracking (DHL, UPS, FedEx, DPD)

  5. Refund will be made after confirmation


ABOUT ZWEI MODE

 

Where is Zwei Mode located?


Zwei Mode is based in the Netherlands (Oosterstraat 64, Stadskanaal), from where all business operations and customer service are organized. However, the online shop is entirely aimed at German customers.

 

Why does Zwei Mode have a Dutch address?


Our company is registered in the Netherlands because we are based there. However, all orders, deliveries, returns, and customer service are focused on the German market.